Privacy Policy

Who we are

Polaris Technology Inc. (“Polaris”) operates the Polaris website and mobile apps — software that connects clients with an independent partner law firm. Polaris is a technology company, not a law firm. Legal work is performed by the law firm, which keeps its own professional records of the matters it handles. This policy covers the personal data processed through the Polaris platform.

Information we collect

We collect only the data you provide by using the platform:

• Account and profile — name, email address, password (stored as a secure hash), and any phone number, address, company details, or profile photo you add.
• Matter content — the information you submit when you create a legal request, including form fields, descriptions, and related drafts and status history.
• Messages — chat messages you exchange with the law firm inside the platform, and their attachments.
• AI assistant conversations — the prompts you send to the AI assistant and the responses you receive.
• Files — documents and images you upload.
• Payment records — invoice and payment status, amounts, and references. Card details are entered directly with our payment processor, Stripe, and never touch Polaris servers.
• Support — support tickets you file and the replies on them.
• Device and diagnostics — push notification tokens for your devices, and crash reports from the mobile app (device model, operating system version, app version, and crash logs).

We do not collect your location, contacts, photos (beyond files you choose to upload), browsing history, or advertising identifiers.

How we use your information

We use your data solely to operate the platform: to run your account, deliver your legal requests and messages to the law firm, provide the AI assistant, process payments, send you notifications you have enabled, respond to support requests, keep the service secure, and diagnose crashes. We do not use your data for advertising, we do not sell it, and we do not track you across other companies’ apps or websites.

AI features

When you use the AI assistant, your prompts and any document content you attach to an AI request are processed by Google’s Gemini API to generate the response. AI conversations are private to your account and are permanently deleted when you delete your account. AI responses are informational only and are not legal advice.

Who we share data with

Your data is shared only with:

• The partner law firm — the matters, messages, files, and invoices involved in legal work performed for you.
• Google Firebase — our hosting infrastructure (authentication, databases, file storage, and cloud functions, in the United States).
• Google Gemini API — AI assistant requests, as described above.
• Stripe — payment processing. Stripe keeps its own records of payment transactions as a financial institution.
• Firebase Crashlytics — mobile crash reports.

These providers process data only to provide their service to us and are bound to protections consistent with this policy. We share nothing with advertisers or data brokers.

Retention and deletion

Your data stays in your account until you delete it. You can delete your account at any time from Settings in the app or on the web, and deletion is immediate. When you delete your account we permanently delete your profile, your files, your private AI chat history, and your sign-in credentials. Records of legal work performed for you — matters, invoices, message text, and payment records — are kept for the law firm’s legal and financial recordkeeping as required by law, but your identifying details are removed from them. In-app notifications expire automatically after 90 days.

Your rights and choices

• Export — download a copy of your personal data (profile, matters, invoices, messages you sent, AI conversations, and your files) from Settings, once per day.
• Delete — delete your account from Settings at any time, as described above.
• Notifications — enable or disable notification types in Settings, or revoke push permission in your device settings.
• Correction — edit your profile information in Settings at any time.

Depending on where you live, you may have additional rights under local law (such as the GDPR or CCPA). You can exercise the rights above directly in the app, or contact us at the address below.

Security

All data is encrypted in transit, access is controlled by per-user security rules, and sensitive operations (such as account deletion) require you to re-enter your password.

Children

The platform provides legal services and is not directed to children. You must be at least 18 years old to create an account.

Changes to this policy

If we change this policy, we will update this page and its date. For material changes we will notify you in the app or by email before the change takes effect.

Contact

Privacy questions and requests: dev@polaristechco.com.